Terms of Service

Last updated: December 5, 2024

1. Acceptance of Terms

Welcome to MedAlly. By accessing or using our website, portal, or services, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users, including doctors, practices, and patients (members) who access or use our services.

2. Service Description

MedAlly provides billing and payment processing services for concierge medicine practices. Our services include:

• Processing membership payments and fees
• Managing billing schedules and recurring payments
• Providing payment portals for members
• Processing refunds and billing adjustments
• Managing membership renewals

3. User Accounts

To access certain features of our service, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your account information
• Accept responsibility for all activities that occur under your account

4. Payment Terms

By using our payment services, you agree to:

• Pay all fees and charges associated with your membership
• Provide valid and authorized payment information
• Accept our processing of scheduled payments as authorized by your membership agreement
• Pay any applicable late fees or charges for failed payments
• Contact us promptly regarding any billing disputes or unauthorized charges

5. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Submit false or misleading information
• Share account credentials with unauthorized users

6. Privacy and Security

Your use of our services is also governed by our Privacy Policy. We implement security measures to protect your information but cannot guarantee absolute security. You agree to:

• Review our Privacy Policy
• Accept our collection and use of information as described in the Privacy Policy
• Notify us immediately of any unauthorized account access

7. Communications

By using our services, you consent to receive communications from us, including:

• Billing notifications and payment reminders
• Service updates and announcements
• Membership renewal notices
• Account security alerts

8. Termination

We reserve the right to terminate or suspend access to our services:

• For violation of these Terms
• For prolonged non-payment
• At the request of your healthcare provider
• To comply with legal requirements

9. Limitations of Liability

MedAlly is not liable for:

• Medical services or advice provided by healthcare providers
• Interruptions in service due to technical issues
• Losses resulting from unauthorized account access
• Indirect, consequential, or punitive damages

10. Changes to Terms

We may modify these Terms at any time. We will notify users of material changes via email or through our service. Continued use of our services following any changes constitutes acceptance of the modified Terms.

11. Governing Law

These Terms are governed by the laws of the United States and the state in which our principal place of business is located, without regard to conflicts of law principles.

12. Contact Information

For questions about these Terms, please contact us at:

MedAlly
Email: legal@medally.io